In the spirit of co-regulation, HouseMark's accreditation schemes promote self-awareness and provide reassurance that you're achieving high standards.

An independent HouseMark accreditation will show that you:

  • empower tenants

  • demonstrate value for money

  • meet tenants' expectations

  • improve satisfaction levels

  • recognise staff contribution 

The CIH and HouseMark standards, combined with the unique tenant assessor role, ensure an outcome focused process, with the production of a clear and detailed findings and recommendations report.

All accreditation schemes apply a consistent methodology, are independently assessed, stimulate continuous improvement and are valid for three years.

Areas of accreditation

  • ASB - download factsheet​​

  • Complaints - download factsheet

  • Repairs - download factsheet

  • Quality assured scrutiny - download factsheet​​

Click here to view a list of organisations which have already been accredited​

More information

Our accreditations are in addition to your HouseMark membership. Contact or call .