​​​​​​​​​​​​​​​​Ensuring tenancy sustainability

​​​13 May, London

​​​Download programme​

Sustaining tenancies is about more than being able to pay the rent! Other key factors that influence tenancy sustainability include employability, educational opportunities, health and wellbeing and your life aspirations.

We are hosting this event with support from CIH consultancy to share their expertise and provide you with an opportunity to learn from others about how they have successfully helped tenants sustain their tenancies whilst protecting their rental income streams.


  • ​social and economic value of tenancy sustainment
  • using tenant insight data to target your interventions and resources
  • targeted tenancy support from the start
  • innovative partnership working arrangements. What works well? How to manage relationships effectively?
  • sensitive allocation policies
  • money management advice approaches
  • the value for money impact that tenancy sustainment approaches can help to achieve.


This event chaired by Mike Donaldson, Group Director Strategy and Operations at London and Quadrant Housing Group involves a range of speakers to share their experience of tenancy sustainability approaches that work and the lessons to be learnt.

  • Jo Murphy. Deputy Chief Executive - Ascham Homes

  • Sam Sharf. Head of Community Investment - Orbit Housing

  • Lynn Dexter. Head of Consultancy - HouseMark

  • Anna O’Halloran. Director Consultancy - Chartered Institute of Housing

  • Derek Rust, Operations Director - Barnet Homes

  • Deborah Garvie, Senior Policy Officer -Shelter​

  • Nicola Somerville, Thriving Communities Team Leader - Blaneau Gwent County Council

​Who should attend?

This event will be of benefit to those responsible for tenancy sustainment at both an operational and strategic level including tenancy support managers, community investment managers, directors and heads of service.​


HouseMark members £229.00 + VAT - early booking fee discout of £30.00 if booking before 20 April. Non-members £279.00 + VAT. 

How to book​​

To book a place, please complete and return the booking form​ at the end of the event programme and email it to . Joining instructions will be sent prior to the event.​​




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