​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​In-​sector knowledge transfer

  • Access our sector knowledge and advice in ways that suit you best.

  • Understand how others become top performing, high satisfaction and low cost organisations. Get ideas about service innovation.

  • Don't reinvent the wheel when it comes to policies/procedures – use what others have done as a starting point.

  • Get advice on housing problems from peers as well as our own field experts.

  • Collaborate with communities of interest.

  • Complete the continuous improvement circle – measure, compare, learn, and improve.

Knowledge base

  • Online, searchable database of themed, housing-related case studies, best practice and shared documents. No need to reinvent the wheel or start new policies/procedures from scratch – an easy way to find out what the best performers in the sector are doing

Good practice helpline (phone and email service)

  • Our housing experts help you find the advice you need to better run your housing services

Online forum

  • Peer Q&As, with some topics also benefiting from sector expert responses

HouseMark News

  • Our revamped monthly newsletter will keep you up-to-date and informed.


New 'Best in Class' study visits

  • By invitation only to selected HouseMark members in given regions

  • 8-9 opportunities per annum

  • An opportunity for members to learn from the best or most improved performers with the lowest costs in given service areas

  • Hosting organisations selected using HouseMark top quartile benchmarking data/social housing dashboard and due diligence that the organisations are indeed high performing, low cost and delivering innovative business solutions.

Enhanced business insight programme

  • A topical series of thought leadership style roundtables for senior staff, held under Chatham House rules

  • Regionally based and by invitation only

  • Aid new peer network formation, provide debating opportunities and engagement with stakeholders and business leaders, and which help members better understand their operating environment

  • Approximately 25-30 sessions per year, in various UK locations

  • Examples include Treasury, Bank of England, DCLG, Moody's and Inside Housing.

Performance improvement clubs

  • Refreshed and restructured for 2014 in response to member feedback, these clubs are an opportunity to share learning, promote new peer networks, contribute to developments around HouseMark products and get to know your Relationship Account Manager (RAM).

  • Two full days per annum, regional meetings bringing members involved in performance improvement together

  • Combined stock retaining councils and ALMO club

More information

Contact or call .