​​​​​​​​​​​​​Tenant-powered performance

Tenant-powered performance (TPP) is about empowering tenants so they can effectively challenge performance​​​ and service delivery. It is about focusing on issues that are important to tenants, deciding how to measure performance on those issues, monitoring performance, and being able to demonstrate what has changed as a result. 

​Why is tenant-powered performance important?

The regulatory framework emphasises the importance of tenants being able to hold their landlords to account and to challenge them effectively about their performance.

In the current economic climate landlords will also need to work with tenants to get the most value out of the services they provide. Tenants need to be able to help prioritise where limited resources will be spent, and ensure any expenditure cuts minimise the negative impact on front line services.

We have also developed Quality assured scrutiny accreditation​ with the The Chartered Institute of Housing (CIH) and Tenant Participation Advisory Service (TPAS) to provide evidenced recognition for organisations working effectively on tenant scrutiny.

​How can HouseMark help?

All of our tenant-powered performance support is tailored to your particular needs. Our services include: 

Tenant focused performance measures - working with tenants to decide what issues are most important to them and how they can monitor performance on those issues 

Scrutiny and challenge frameworks - developing the arrangements for tenants to hold you to account for performance 

Tenant insight​​​​ - by pooling the time, knowledge and costs into a bigger pot, to participate in our tenant insight discovery project, your investment will deliver more than you can do alone.

Tenant-led mystery shopping and inspection - building tenants’ confidence and skills to undertake mystery shopping and inspections of estates and empty properties 

Our expertise

Our team of experts, many of whom have worked as tenant involvement officers or in other customer-focused roles, have a huge range of experience of working with tenants and landlords to develop tenant-focused performance measures and arrangements for tenant scrutiny.

We have unique access to unparalleled benchmarking information including HouseMark’s benchmarking dashboard about resident involvement and benchmarking data on costs, performance and satisfaction. Plus we are experienced at knowing how best to present this. Our team also have good practice examples at their fingertips from the HouseMark knowledge base. 

HouseMark works closely with a wide variety of organisations including the Tenant Participation Advisory Service (TPAS) and the Tenants and Residents Organisations of England (TAROE) to ensure that our services are tenant focused.

HouseMark is involved on the Advisory Group for the Tenant Empowerment Grant Funded ‘Tenant Central’ programme​ that TPAS are leading on in England. 

More information

For more information, contact or call .