​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Welfare ​reform impact club

The club uses HouseMark benchmarking metrics to set a baseline and then track the impact of welfare reforms on our members. The data is collected and analysed before each meeting. This analysis provides the basis for discussion at the meetings – eg who is doing what in response to the reform and how successful are they?

Learning from Direct Payment projects shows it takes nearly two years to bring arrears management back within top quartile tolerances – can your business plan withstand that sort of hit?

​Topic coverage

  • income protection and debt prevention
  • under-occupation – tenancy issues, allocations, transfers and mutual exchanges
  • diversity driven interventions – use of customer insight to target interventions and support such as money management and budgeting skills
  • digital inclusion
  • rewards schemes: incentives, rewarding clear rent accounts
  • differentiated products – mortgage rescue; rent deposit schemes; downsizing schemes
  • learning from other sectors

Meetings and locations

The club meets three times per year in a northerly and southerly location.

More information

If you would like to find out more about the welfare reform impact club or would like to join, contact or call .

 Specialist clubs



Active asset management club https://housemarkbusinessintelligence.co.uk/Pages/Knowledge/AAAclub.aspx Active asset management club
ASB club https://housemarkbusinessintelligence.co.uk/Pages/Knowledge/ASB-club.aspx ASB club
Business assurance club https://housemarkbusinessintelligence.co.uk/Pages/Knowledge/BAclub.aspx Business assurance club
Customer contact centre club https://housemarkbusinessintelligence.co.uk/Pages/Knowledge/Customer-contact-centre.aspx Customer contact centre club
Customer excellence club https://housemarkbusinessintelligence.co.uk/Pages/Knowledge/Customerexcellence.aspx Customer excellence club
Estate services club https://housemarkbusinessintelligence.co.uk/Pages/Knowledge/ESclub.aspx Estate services club
Private rented sector club https://housemarkbusinessintelligence.co.uk/Pages/Knowledge/PRSclub.aspx Private rented sector club
Voids club https://housemarkbusinessintelligence.co.uk/Pages/Knowledge/Voidsclub.aspx Voids club
Welfare reform impact club https://housemarkbusinessintelligence.co.uk/Pages/Knowledge/WRIclub.aspx Welfare reform impact club